FAQ

Using the Rexel Energy Solutions Website

What prices am I seeing on line?

The price you see online is our standard web price. To purchase our products at agreed trade pricing, please contact us to open an account. Once you have agreed your pricing and we have set them up on our system, when you log in you will then see your trade pricing, unique to you!

I've forgotten my password and/or username, what do I do?

Don't worry; we can email you a new one. Just enter your email address into the forgotten details form and click on 'submit request'. A new password will be randomly generated and emailed to you along with your matching username. The next time you login, you can change your password on your 'My Account' page.

Why have I not received an order confirmation?

Once you place your order online you should receive an automatic email confirmation. Contact our team to be sent further confirmation of your order. If this is your first order please check your email details are correct for future orders.

What if I need to change my order details?

If you need to change the date, delivery address or quantities please contact our team as soon as possible on 0208 596 7483.

How can I see your site better?

Adjust your browser settings. Most browsers used in the UK will allow you to adjust your settings for your personal requirements. Check the Tools and Features functions if you wish to change font size for example.

Resizing fonts handy tip! - If you have a mouse with a wheel you can alter the size of the text size by holding down ctrl (PC) or command (Mac) on your keyboard while scrolling the mouse wheel up and down.

How do I view the data sheets?

Throughout the Rexel Energy Solutions website you will see information available in PDF format such as data sheets on product pages. Please download and install it on your computer. It is free from the Adobe website.*

Why Can't I see some of the website?

Some of our key website features including price and stock information and credit-card payments use Java Script. Please check that Java is enabled.

If you need help with this follow this link to the Java help page.

Our pages aim to conform to a minimum Level AA compliance as specified by the Web Content Accessibility Guidelines from W3C. All pages validate as XHTML 1.0 Strict and use structured semantic markup. We aim to make the site compatible with the most common browsers however some older browsers may not support our code resulting in an alternative layout of RexelEnergySolutions. We are sorry for any inconvenience caused.

Any Download links provided are for your convenience and are not endorsed by RexelEnergySolutions. If you decided to click on any external links throughout this website you do so at your own risk.

Promotions

How do I use a voucher code?

You can redeem your voucher on the basket page after you have added an item to purchase. Please check the expiry date and the terms and conditions on your voucher.

I'm having problems entering my voucher code.

Please retype the code, taking care to exactly match what is written on the voucher, including matching any upper or lower case characters. Please also double check the spelling and the expiry date. If you have checked the spelling and the expiry date and are still having problems, then please contact us.

Communications

How do I unsubscribe from the Rexel Energy Solutions Newsletter?

If you would like to opt-out from receiving newsletters and other communications from Rexel Energy Solutions, you can opt-out by clicking on the unsubscribe link directly from your newsletter. You can also send an email headed 'Unsubscribe' to marketing@rexelenergysolutions.co.uk.

Communication on third party websites and applications.

We invite you to be part of our online community however please submit any issues regarding your orders or company information via the contact form on our website.

What will you do with my personal information?

Please review our full privacy policy.

Solar PV Products

Why can't I find the product I'm looking for?

Our website holds a wide range of Solar Panels, Solar Thermal and Biomass products. If there is something specific you are looking for but can't find, contact a member of our friendly team and they will be happy to help you.

What are Solar roof mounting systems?

A Range of Solar PV mounting systems ensure the collectors can be installed in the most appropriate manner for the property you are working with. Upon specification it must be made clear what roof type it is intended to be mounted on, so that the correct fixing types can be included. For new build installations, an in-roof mounting Solar kit can be used to achieve a subtle and stylish look. For flat roof installations, a simple A-frame will need to be used to achieve the correct angle.

What difference does Solar cable size make?

Cable sizes are important for low voltage Solar panels, wind turbines and load cables. Voltage drops through incorrectly sized cables are one of the most common reasons for low voltage (12v, 24v or 48v) system faults. If the cable is too small for purpose, safety issues arise as the cable will heat up and potentially cause a fire. Undersized cables also waste energy. Rexel Energy Solutions lists Solar cables in 4mm and 6mm size options.

If you have any further questions please contact us.